Service Description: Duo verifies user identities with two-factor authentication and checks the security health of their devices before granting access to Pitzer resources and services.  Duo allows you to utilize a device, such as a mobile device, as an additional layer of security. Your Pitzer username and password are your first level of security, now your mobile device, landline, or passcode will be the second. Available to: Faculty, Staff and Students How to access the service: For Faculty and Staff - You will go through the Duo enrollment process with HR when onboarding. For adding or changing a device, please contact the Pitzer IT Help Desk.  For Students – Incoming new students will have an open enrollment period before the start of their time here at Pitzer College. After this open enrollment period, and for any other students, please contact the Pitzer IT Help Desk to add or change a device. For everyone, for future visits you will enter your username and password and then be redirected to the Duo screen for verification.  Hardware tokens can be provided during travel and/or special circumstances (not including preference). Click on the links below for user quick guides. If you experience difficulty authenticating or have device issues, contact the Pitzer IT Helpdesk.

Basic Use When logging in to an account that requires Duo, you will receive the Duo prompt. You should also automatically receive a Duo Push on your phone/device. From this screen, you can also select “Other options” to view other Duo log in options. Duo Push Duo Push typically the most convenient  way of authenticating. You will receive a login request sent to your phone’s Duo app — press Approve to authenticate. NOTE: If you ever receive an unexpected DUO prompt, press Deny to reject the request. Duo Mobile Passcode Add a New Device New students will have an open enrollment window before starting at Pitzer College. Instructions are sent out prior to this window. After this window and for Staff/Faculty, please contact the Pitzer IT Help Desk Change your Device To change your device, please contact the Pitzer IT Help Desk Using the Mobile Passcode Return to top Lost or Stolen Devices If you have a lost or stolen device contact the Helpdesk, as soon as possible remove this device from your Duo account.   Contact the Pitzer IT Help Desk with any assistance or questions.  

Service Description: Pitzer’s new Office 365 self-service portal, which replaces the old PitPass page, allows staff, faculty and students the ability to change and recover their passwords online. With self configured security prompts, users will have the ability to choose their desired recovery method as well as modify them at anytime. Available to: Faculty, Staff and Students How to Access: Click on a link below for corresponding instructions. Initial Password Security Prompt Setup Password Change Password Recovery – lost/forgotten password Password Security Prompt Reset Initial Password Security Prompt Setup Follow the instructions below to guide you thru the initial security prompt setup. Go to: Office 365 Portal Log in using the format: username@pitzer.edu (replace “username” with your Pitzer issued username) Select Next. Enter your Password. Select Next. You will be directed to a page to provide more information. Click Next. Here please choose and setup 1 or more of the required recovery/security options. Once completed select Finish. Password Change Follow the instructions below to guide you thru changing your password. Go to the password change page by clicking here Log in using the format: username@pitzer.edu (replace “username” with your Pitzer issued username). Select Next. Enter your current Password. Select Next. Once you are logged in: It should take you directly to the password change page. If not, click the user icon in the upper right corner of the screen (it will typically be your initials or a picture). Choose My account. Click on Security & privacy. Click on Password. Enter your current password. Enter your new password and then enter it again to confirm. Select Submit. Password Recovery Follow the instructions below to recover a lost or forgotten password. Go to Pitzer’s homepage and click on Webmail. Choose the corresponding student, faculty or staff email link. Note: You cannot recover your password unless you have setup the initial security prompts. Log in using the format: username@pitzer.edu (replace “username” with your Pitzer issued username). Select Next. Choose Forgot my password. Enter the characters as indicated. Click Next. Choose the Verification method you wish to use to recover your password. Click one of the recovery options you have setup. Once verified you will be given instructions on how to reset your password. Password Security Prompt Reset Follow the instructions below to reset your Office 365 security prompt options. Go to: Office 365 Portal Log in using the format: username@pitzer.edu (replace “username” with your Pitzer issued username) Select Next. Enter your Pitzer Password Select Sign in. You will be re-directed to the following page. Click your initials/ profile picture at the top right of the page. Select View Account. Find the Security Info section and select Update Info. At this page you will see any current devices/ accounts you have setup. You can add a new device by selecting + Add Method and selecting a method you would like to authenticate with to reset your password. Depending on the chosen method, you will need to prove you have access to this phone number or email address by entering a code that will be sent to you. Once verified, select Done. You should see the new authentication method in the Security Info section. Contact the Pitzer IT Help Desk with any assistance or questions.